Making an insurance complaint

We are dedicated to providing You with a high quality service and we want to ensure that we maintain this at all times. If You feel that we have not offered You a first class service please write and tell us and we will do our best to resolve the problem.

If you have any questions or concerns about your cover or the handling of a claim You should, in the first instance contact the insurance intermediary at the address below:

• Email: insurance-complaints@harryhall.com
• Address: Head of Customer Operations, Harry Hall International Ltd, Hope Park Business Centre, 4 Coop Place, Rooley Lane, Bradford, West Yorkshire, England, BD5 8JX
• Harry Hall Customer Service Telephone: 01274 711011

For complaints related to HarryHall.com products like horse rugs or breeches, please find details on the contact page here.

For policies taken out or renewed after 25th May 2022: In the event that you are not satisfied with the response, you should contact:

• Address: Compliance Officer, Equario Insurance (Guernsey) Limited, P.O. Box 484, Level 5, Mill Court, La Charroterie, St Peter Port, Guernsey GY1 1EJ. (Stating the policy number, risk details and the nature of your questions or concern.)
• Should you remain dissatisfied then you may contact the Ombudsman responsible for Channel Islands business at:
  • Address: Channel Islands Financial Ombudsman (“CIFO”), P O Box 114, Jersey, Channel Islands, JE4 9QG
  • Email: enquiries@ci-fo.org
  • Website: www.ci-fo.org
  • Jersey local phone: 01534 748610
  • Guernsey local phone: 01481 722218
  • International phone: +44 1534 748610

For policies taken out prior to 25th May 2022: You can complain to SEIB Insurance Brokers Limited (as per the contact details below) quoting your Policy and/or Claim number. Whom will investigate your concerns and provide a response as soon as possible.

• Email: enquiries@seib.co.uk
• Address: SEIB Insurance Brokers Limited, South Essex House, North Road, South Ockendon, RM15 5BE
• Telephone: 0170 885 0000

Should you remain dissatisfied having received a Final Response to your complaint and you fit the definition of an ‘eligible complainant’, you may then be able to refer your complaint to the Financial Ombudsman Service (FOS). Please note that the FOS allow 6 months from the date of the Final Response to escalate your complaint to them. Further details on eligibility and the referral process can be found on the FOS Website.

• Email: complaint.info@financial-ombudsman.org.uk
• Address: The Financial Ombudsman Service Exchange, Tower, London, E14 9SRR
• Telephone: 0800 0234567 (for landline users)
• Telephone: 0300 1239123 (for mobile users)
• Website: www.financial-ombudsman.org.uk