Cancellations and Amendments
Whilst we’d never want to lose a member of the One Club we do want to make the terms of cancellation as transparent as possible. Follow the guidance below and refer to your policy documents to help make an informed decision should you wish to cancel or amend your policy.
You should make any request for cancellation of a policy by email, in writing or by telephoning the Customer Service Team on 01274 711011
Membership cancellation terms
You can make changes and amendments to your policy online by clicking ‘Manage my Policy’ and logging into your insurance portal.
- Cancelling Your Membership
- Cancelling your Direct Debit does not cancel your membership. To cancel, please contact us using the details below. If a payment fails or doesn’t process for any reason, your membership and any insurance cover will stop immediately. Any balance still owed after the Direct Debit is cancelled will be taken from the card on your account.
- 14-day notice for Direct Debit payments: If you pay by Direct Debit, please give us at least 14 days’ notice before you before your next payment is due. As your bank may already have a payment in process when you contact us, and the notice period gives us time to stop the next collection. Any payment collected during the notice period will count towards your final balance. Your membership and cover stay active until the notice period ends.
- You are able to cancel Gold or Platinum membership within the first 14 days, provided you have not submitted a claim under the insurance policy, or placed an order on harryhall.com. A full refund will be issued with no admin charges. Alternatively, if you still wish to benefit from offers and giveaways you can downgrade to Entry membership. After these 14 days you can cancel the policy at any time and a prorata refund will be issued minus a £15 admin charge or the balance of the membership is due, whichever is the lesser amount.
- How to cancel: We’ll be sorry to see you go. Please contact our team Mon-Fri 9am -5pm, on 01274 711011, use our webchat facility on harryhallinsurance.com or use our online contact portal.
Vet Fees insurance cancellation terms
You can make changes and amendments to your policy online by clicking ‘Manage my Policy’ and logging into your insurance portal.
- You have 14 days from receiving the policy to write confirming that you do not wish to continue, any premium which has already been paid will be returned in full. After this 14 days you can cancel the policy at any time and a prorata refund will be issued minus a £15 admin charge or the balance of the policy is due, whichever is the lesser amount.
- Amendments to policies and copies of insurance certificates are chargeable with a small admin fee of £10 per policy/certificate. This includes adding or changing named horses.
- If payments fail or do not process for any reason, your cover will stop with immediate effect.
- Policies run for one year from the date of joining. Payments will be taken, monthly or annually depending on the options chosen during sign up and will recur until cancelled.
- If you have made a claim or you are aware of an incident that may give rise to a claim during the current period of insurance, then you must pay the annual premium in full.
Vet Fees Insurance Terms and Conditions
Trailer insurance cancellation terms
You can make changes and amendments to your policy online by clicking ‘Manage my Policy’ and logging into your insurance portal.
- You have 14 days from receiving the policy to write confirming that you do not wish to continue, any premium which has already been paid will be returned in full. After this 14 days you can cancel the policy at any time and a prorata refund will be issued minus a £15 admin charge or the balance of the policy is due, whichever is the lesser amount.
- Amendments to policies and copies of insurance certificates are chargeable with a small admin fee of £10 per policy/certificate. This includes changing trailer chassis number.
- If payments fail or do not process for any reason, your cover will stop with immediate effect.
- Policies run for one year from the date of joining. Payments will be taken, monthly or annually depending on the options chosen during sign up and will recur until cancelled.
- If you have made a claim or you are aware of an incident that may give rise to a claim during the current period of insurance, then you must pay the annual premium in full.
Trailer Insurance Terms and Conditions
