Making an insurance complaint

We are dedicated to providing You with a high quality service and we want to ensure that we maintain this at all times. If You feel that we have not offered You a first class service please write and tell us and we will do our best to resolve the problem.

If you have any questions or concerns about your cover or the handling of a claim You should, in the first instance contact the insurance intermediary at the address below:

  • Email:
  • Address: Head of Customer Operations, Harry Hall International Ltd, Hope Park Business Centre, 4 Coop Place, Rooley Lane, Bradford, West Yorkshire, England, BD5 8JX
  • Harry Hall Customer Service Telephone: 01274 711011

For complaints related to products like horse rugs or breeches, please find details on the contact page here.


For policies taken out or renewed after 25th May 2022: In the event that you are not satisfied with the response, you should contact:

  • Address: Compliance Officer, Equario Insurance (Guernsey) Limited, P.O. Box 484, Level 5, Mill Court, La Charroterie, St Peter Port, Guernsey GY1 1EJ. (Stating the policy number, risk details and the nature of your questions or concern.)
  • Should you remain dissatisfied then you may contact the Ombudsman responsible for Channel Islands business at:


For policies taken out prior to 25th May 2022: You can complain to SEIB Insurance Brokers Limited (as per the contact details below) quoting your Policy and/or Claim number. Whom will investigate your concerns and provide a response as soon as possible.


Should you remain dissatisfied having received a Final Response to your complaint and you fit the definition of an ‘eligible complainant’, you may then be able to refer your complaint to the Financial Ombudsman Service (FOS). Please note that the FOS allow 6 months from the date of the Final Response to escalate your complaint to them. Further details on eligibility and the referral process can be found on the FOS Website.

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