Accessibility Support

We are here to help

Visual, Audio & Technology Assistance

We understand the use of technology and gadgets can sometimes present its own set of challenges especially if you have a visual impairment or identify as disabled. At Harry Hall, we can recommend a few hints and tips to assist

Changing the settings of your internet browser or using voice-to-speech technology
Increase the size of the text on your screen or magnify the screen
Click anywhere on the screen using your mouse. Press (Ctrl and then keep pressing the (+) button to increase view size)
On your keyboard, press (Ctrl and using the scroll wheel of your mouse, scroll up or down. This will increase or decrease the view size)
Alternatively in the settings section of your browser you will find Zoom (in/out) option

Text Relay Service

If you have a hearing impairment or experience difficulty with your speech, we accept calls that come via a Text Relay Service
You will be initially connected to a relay assistant who will join the call between you and us. They’ll read out the text you’ve typed using your text phone or other device.
The relay assistants are equally bound to UK GDPR confidentiality, and any details you share with them such as identification details or financial information, are secure and protected.

Alternative Document Format

If you have a visual impairment or are partially sighted, at Harry Hall we can provide your document in larger font types.

If you have more specific document requirements, please get in touch

Customer Service Team Tel: 01274 711011

Mental Wellbeing Support

Mental health is extremely important, and we know that if you’re going through a bereavement, separation or other challenges, it can be hard to get on top of things.

Rest assured, there are plenty of resources available to assist should help and support be needed.

Your first step would be to speak with your local General Partitioner or Specialist Doctor/Consultant.

Additionally, there are many other dedicated online resources and charities who can help; to name a few

Mind

Mind is a supported self-help service available for adults residing in the United Kingdom. They have a dedicated team that can assist with mental health topics and are a useful point of support.

Tel: 0208 215 2243 Monday-Friday 9am to 5pm or visit www.mind.org.uk

Samaritans

Samaritans are there 24/7 and 365 days a year service waiting to talk to anyone who’s struggling to cope mentally.

Samaritans are not only a moment of crisis service but are additionally there to help prevent one. They will listen without judgement, prejudice or pressure.

Tel: Free Phone 116 123 (24 hours a day, 365 days a year) or visit www.samaritans.org

Alzheimer’s Society

Alzheimer’s Society are an organisation dedicated to helping those living with dementia and providing support.

Tel: Free phone 0333 150 3456 or visit www.alzheimers.org.uk

Dementia Friends

Dementia Friends is an Alzheimer’s Society programme that raises awareness and encourages everyone to share responsibility for ensuring that people living with dementia feel understood, valued and able to contribute to their communities.

Become a Dementia Friend: www.dementiafriends.org.uk

Money Worries

Although It’s important that you keep up to date with your payments in line with your policy agreement and terms, we acknowledge that sometimes things are not as simple, and life can throw a curveball when the unexpected happens.

We at Harry Hall are here to support you as best we can through your financial wobble.

If you are struggling to keep up with your payments, please get in touch with us at the earliest to discuss available support.

Tel: 01274 711011 or Email: contact@harryhall.com

Alternative Financial Support

Regulated by the Financial Conduct Authority, the National Debt Line are an independent debt advice charity there to assist should you be struggling with debt.

Tel: Free phone 0808 808 4000 or visit www.nationaldebtline.org